Keepsake Quilting Reviews

I used to order from Keepsake Quilting all of the time, however; since it was sold the quality of service has gone down the tubes. I ordered a printed panel 7 months ago and still haven't received it. I was told it was back ordered, then out of stock and couldn't be re-ordered, then that it had been shipped to the wrong address and I was going to be charged additional shipping to send it to the correct address. I called to tell them to just cancel the order, in that they don't seem to be able to get it right, and was told that the panel had been shipped out again a week ago. I checked the tracking number only to find that, according to the shipper, it had only been sent out yesterday. The order prior to this took over 6 weeks to get to me and that one supposedly didn't have any back orders in it. Sad to see what was a great on-line store turn into such a mess.

While in the past I have been very happy with the fabrics I have gotten from Keepsake Quilting lately their services and billing have been atrocious. I was billed for two shipments I got in March, no problem there. Then in July they started billing me for a shipment I never got and they didn't bother to contact me about it even though the card was declined because it had been stolen. They just kept trying to use the credit card number I had originally given them and if I hadn't looked at my account I wouldn't have known they were trying. No contactI got me and no help was what I got from customer when I called. Said the post office showed it was delivered when I never got it and told me to take it up with them.

This company fulfills the order in a very leisure pace. Unbelievably slow. Additionally, you have to be lucky to get someone to answer your call. Gee, how do they exist this time and age!? I won't order from them ever again.

Amended review: Keepsake Quilting reached out to me and has promised to make it right. I appreciate very much that they apologized and are sending my order right away.
Original Review: This company sells fabric they don't have! I ordered on 5-1-20. When I didn't get a shipping notice, I contacted them on 5-18, and they told me it would be shipped on or before 5-27. I heard nothing for another 3 weeks, so I contacted them again today. I was told their manufacturer had to shut down due to the covid virus and it would not be shipped until July. This fabric that they sold me SIX WEEKS AGO is not even in this country! And rather than let me know about any of these "unavoidable delays," they ignored their obligation.
The website is pretty, but the business practices are as shady as can be!

Wrote Keepsake an email regarding a kit I purchased. One of the main fabrics was missing from the kit. After waiting TWO WEEKS for a reply, I called their customer service. All the woman had to say was "all sales are final" and "I think we may have the fabric. Let me call you back with a price". A PRICE?! I already paid for it!

I will NEVER order from Keepsake again. And I will be sure to tell my friends and family about this unacceptable customer service incident.

There are way too many quilt shops now Keepsake. Good luck.